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FAQ’s

» FAQ’s

Question 1: How to know your price?
Answer: Please send us an inquiry for the jewelry price with your email address or other contact information, like facebook, whatsapp, skype and wechat. One of our staff will get back to you as soon as possible.

Question 2: How to pay for my order?
Answer: We accept western union and bank transfer. 50% deposit and 50% before shipping – we will make video and photos of the the products to confirm with you before shipping. For small orders, you will need to pay in advance. For larger orders, the payment terms is negotiable.

Question 3: Do you make jewelry for personal buyer or only for wholesaler?
Answer: Actually many of our customers are personal buyers. You can order fine quality brand jewelry for your family, friends and yourself at factory prices. Even it will be great if you are a jewelry re-seller. Surely the price for wholeslaers will be a bit better. If you are a jewelry resellers, please don’t hesitate to contact us.

Question 4: Does it come with original brand box?
Answer: Yes it will come with original packaging and certificate.

Question 5: Can I see more pictures of your work?
Answer: Sure please contact us at whatsapp / wechat: 0086-15106093092 for more jewelry pictures and videos of custom gold jewelry and diamond jewelry made by our factory.

Question 6: What logistics do you use? How much postage?
Answer: In order to ensure product safety, Cmpjewelry.com will be free distribution through DHL.

Question 7: How long will i receive the order?

Answer: Usually, your order will arrive in 5-7 days.

Question 8: How do I know when my order has shipped?
Answer: Once your order has been shipped, Cmpjewelry will send you an email notification with a tracking number. You will be able to track your order at all times until your package reaches your door. At Cmpjewelry, we value your purchase and its safe arrival; therefore, a signature is required upon delivery, please arrange an eligible recipient to sign for the package.

JEWELRY EDUCATION
What quality of diamonds do you offer?

Our signature mix of diamonds is a standard mix VS and SI diamonds, which we label the “VS-SI” Diamonds Mix. We have this mix of VS-SI by default, unless requested otherwise. Diamond upgrade options are available for a fee upon request.

For those who want a higher quality in their diamonds, we offer “VS+”, our premium mix including diamonds of VS qualities or better. For those who demand the best of their diamond qualities, our Prestige “VVS+” Diamond Mix is also available, which contain strictly VVS diamonds in the mix.

What is the difference between carat and karat?

They roll off our tongues in the same way but they hold different meanings. The term “carat” is the unit of measuring weight used to measure the weight of diamonds (e.g., a 1/2 carat diamond or a 1 carat diamond). The term “karat” is used to measure the purity of gold (e.g., 14k gold or 18k gold).

What are the differences among 10k, 14k, 18k, and other karats of gold?

The number preceding the letter “k” represents the number of parts of gold, out of 24. For example, “10k gold” represents 10 parts of pure gold out of 24 (10/24 or ~41.7%), with the remaining 14 parts being a mix of alloys. “14k gold” represents 14 parts of gold out of 24 (14/24 or ~58.5%) with the remaining 10 parts being a mix of alloys. 24k gold is the closest to what is accepted worldwide as pure gold (99.9% purity).

There are several differences among the different gold contents. Here are some you may notice:

Visual

Gold with a higher content of gold will give off a stronger tint in color. 14k yellow gold will give off a stronger tint of yellow compared to 10k yellow gold, but won’t be as strong in color as 18k yellow gold.

Feel

Gold of higher karat content will be heavier overall when compared to an identical piece of jewelry with lower karat content. This is due to the density of pure gold. Gold of higher karat content is also softer and more malleable, so gold such as 18k or 22k will be softer and more delicate than 10k and 14k.

Durability

Golds of lower karat will generally be harder. As the karat goes up, the gold material becomes softer. For example, 18k gold is softer than 10k gold. 24k gold is considered the softest and the highest valued gold karat. For the best balance of price, shine and practicality, 14k and 18k are both recommended.

Price

The higher the level of gold purity, the more expensive it will generally be. Simply put, higher gold karats will cost more and lower karat golds will cost less.

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